Question 1

How can I recover my password if I have forgotten it?

Accepted Answer

Select "Forgot password" and enter your email in the pop up that opens and click on "send", you will receive an email with a link to click on to reset a new password.

Question 2

How can I choose the size that suits me best?

Accepted Answer

In the Annalisa Queen E-store, the size charts will open under each product by clicking on "Size Guide". In the first table above there are the Italian sizes with the corresponding measurements in centimeters of the "shoulders", "breasts", "waist" and "hips", so that you can measure yourself with a meter to determine which is the size that suits you best. The table below shows the sizes of other countries as they correspond to the Italian ones so that it will be possible for customers from all over the world to be able to choose the size that best suits them.

Question 3

How do I know if a product is available?

Accepted Answer

The products on the site are all available, when the size of an item of clothing ends it will no longer be possible to select it. If a specific product is out of stock, the indication "out of stock" will be written and if it returns to production it will be possible to pre-order it before it is available again on the site.

Question 4

Can I send a package as a gift to another recipient?

Accepted Answer

It is possible to send an order as a gift and to do so just tick the box of the "gift" function present at checkout and fill in the required fields. You can insert a personalized message to attach to your gift and choose not to indicate the price.

Question 5

Is it possible to ship to multiple addresses through the same order?

Accepted Answer

Each order can be shipped to a single address. If there are gifts or products in your order that need to be shipped to different locations, you will need to place a separate order for each address.

Question 6

Is my shipment insured?

Accepted Answer

All products are insured against theft and accidental damage while they are in transit from our warehouse to the shipping address. Once the products have been delivered to the specified shipping address and whoever picked them up has signed, they are no longer covered by insurance. If your package is damaged upon delivery, we suggest that you refuse delivery, or write a note upon signing that you are accepting a damaged package.

Question 7

Can I change the delivery address after the order has been shipped?

Accepted Answer

We are unable to redirect orders to a different address after shipment. Therefore, please make sure you provide an address where you can be reached at the time of delivery based on the delivery times specified, when you enter your shipping information when placing your order.

Question 8

Can I track the shipment of my order?

Accepted Answer

Once the order has been shipped, you will receive a confirmation email containing the shipping details and a tracking / reference number that you can click on to track the shipment of your order directly on the DHL website.

Question 9

How long does it take for my orders to be processed?

Accepted Answer

We strive to dispatch all orders within 24 hours.

Frequently asked questions

How can I recover my password if I have forgotten it?

How can I choose the size that suits me best?

How do I know if a product is available?

Can I send a package as a gift to another recipient?

Is it possible to ship to multiple addresses through the same order?

Is my shipment insured?

Can I change the delivery address after the order has been shipped?

Can I track the shipment of my order?

How long does it take for my orders to be processed?

Customer care

AQworld

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